Shipping Information - Spreeberry Creative

We're excited to get your order to you! Here's everything you need to know about our shipping process:

Digital Downloads

Digital products are delivered instantly! After payment confirmation, you'll receive an email with download links and access instructions - no waiting required.

Pre-Orders

Items available for pre-order will ship once they're ready. Check the estimated availability date shown during checkout, and standard shipping rates will apply based on your order's dimensions and weight.

Physical Product Shipping

We ship all physical items via DHL from our base in Germany. Shipping costs are calculated automatically at checkout based on your order's specifications and destination. You'll see the exact cost before finalizing your purchase.

Order Processing

Your order will be prepared and dispatched within 5-7 business days (Monday through Friday, excluding German public holidays). Orders submitted after 5:00 PM CET will begin processing the next business day.

Worldwide Delivery

We ship internationally to most countries worldwide from Germany. Shipping rates vary by destination and package size. Please note that international customers are responsible for any import duties, taxes, or customs fees that may apply in their country.

Package Tracking

You'll receive a confirmation email with your DHL tracking number once your package is on its way. Use this to monitor your shipment's progress from Germany to your door.

Delivery Support

Experiencing delivery issues? Reach out to us at [your contact email] and we'll help resolve any problems, including coordinating with DHL if needed.

Returns

For return and exchange information, please see our separate Returns Policy.

Questions?

Have shipping questions? Contact us at [your contact email] - we're here to help!

By placing an order, you accept these shipping terms. We appreciate your business and look forward to serving you!